Help and contact
A question or a problem?
Write to Tilde’s maker: contact@benjaminmongin.fr. In the app: Settings › Help and about › Write to the maker. He replies to you himself.
He can’t answer questions about your health or your treatment: your doctor and your pharmacist are the right people for that.
In an emergency
Call 112 (in Europe) or your local emergency number (911 in the United States). Tilde doesn’t monitor your condition and doesn’t alert anyone: if in doubt, don’t wait.
Report a side effect
Talk to your doctor or your pharmacist. You can also report it yourself to the pharmacovigilance system:
In France: signalement.social-sante.gouv.fr. In Spain: notificaram.es. In the United States: FDA MedWatch. Elsewhere: your country’s pharmacovigilance portal.
My reminders don’t ring
- Settings
- Reminders
If the page says “Your reminders can’t ring”, notifications are off: Tilde’s notifications are turned off in iPhone settings. Tap “Open iPhone settings”.
During quiet hours and beyond the maximum, only your dose reminder can ring. To review everything: Reminders › Advanced › Check my reminders.
No treatment name, no dose, no weight on the Lock Screen.
Apple Health
- Settings
- Apple Health and backup
- Connect Apple Health
Reads: weight, waist, steps and workouts. Writes: weight, waist, water, protein and the sessions you log.
You choose what Tilde may read and write, and you can change it at any time in the Health app: Health › Sharing › Apps › Tilde.
Export, change iPhone, restore
- Settings
- Apple Health and backup
- Export my data
The report and the export are free. The export opens in Excel or Numbers, also keeps your older data and is used to restore.
To get your journal back on another iPhone: Settings › Apple Health and backup › Advanced › Restore from an export. Choose the “tilde-export.json” file saved with your export. It replaces what’s on this iPhone.
Keep your export somewhere safe (in Files, for example): it is what lets you get your journal back.
Erase everything
- Settings
- Apple Health and backup
- Erase everything
Permanently erases your data from this iPhone, in three steps. Export first if you want to keep a copy.
What the app wrote to the Health app is erased from Health. Backups of your iPhone already made may still contain your data until they’re replaced.
Lock Tilde with Face ID
- Settings
- Display and discretion
- Lock with Face ID
The app locks when you leave it. Without Face ID, the option is called “Lock with passcode”. Set a passcode on your iPhone to lock the app.
Tilde is always hidden in the app switcher. No treatment name, no dose, no weight on the Lock Screen.
Get Tilde+ back (restore purchases)
- Settings
- Tilde+
- Restore purchases
On a new iPhone or after reinstalling, sign in with the same Apple Account you used to buy, then tap “Restore purchases”. Both the subscription and the lifetime purchase come back without paying again.
Cancel the Tilde+ subscription
- Settings
- Tilde+
- Manage my subscription
The subscription is managed in your Apple Account settings: from Tilde (path above) or in the iPhone’s Settings › your name › Subscriptions. Cancel at least 24 hours before the renewal date so you aren’t charged again.
Losing Tilde+ never deletes your data. The lifetime purchase isn’t a subscription: there’s nothing to cancel. Refunds are decided by Apple: reportaproblem.apple.com.
Can Tilde tell me which dose to take?
No, never. Tilde notes what you do, without calculating, recommending or adjusting anything. The dose, the timing of a dose, a pause or a stop are decided with your doctor.
Who sees my data?
Nobody but you. No account, no server: the details are in the privacy policy.